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How Can We Help Today?

Owned and operated by Gretchen's Corner, we welcome every question about your outdoor living space.

We typically respond within 24 hours
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Email
support@SolaElevate.com
Within 24 hours
Phone
(404) 374-6049
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Chat with our team during business hours
Quick replies
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, followed by an estimated transit time of 5 to 8 business days. Once your pergola, furniture set, or lounge chair ships, you will receive a tracking number via email so you can follow its journey.

How can I track my order?

As soon as your order ships, we send a confirmation email with a tracking link. You can also log into your account on our site to view the latest status of your shipment at any time.

What is your return policy?

We offer 30-Day Returns on eligible items. If your patio furniture or umbrella does not meet your expectations, please refer to our Return Policy page for complete details on how to start a return.

Can I exchange an item for a different style or color?

We are happy to help with exchanges within the return window. Simply contact us with your order number and the item you would like instead, and we will walk you through the process.

How do I choose the right pergola size for my patio?

We recommend measuring your outdoor space and considering how you plan to use the area, whether for dining, lounging, or entertaining. Our team can help you match a pergola to your deck or patio dimensions for a seamless fit.

Are your patio furniture sets weather-resistant?

Our furniture sets are designed with durable, weather-resistant materials suited for outdoor use. We recommend reviewing each product page for specific care instructions to keep your pieces looking their best season after season.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Pergola or Furniture Sizing
Returns or Exchanges
Product Recommendations
General Inquiry
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Our team aims to reply to every inquiry within one business day so you are never left waiting.

Secure and Private

Your personal information and payment details are protected with industry-standard encryption at every step.

30-Day Returns

If something is not right with your patio furniture or pergola, our return process is straightforward and stress-free.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.